Privacy Policy

1. Introduction

Prairie Voice Networks, the provider of Nomo Home Phone, is dedicated to protecting the privacy of our users. This Privacy Policy outlines the types of personal information we collect, how it is used, and the measures taken to ensure your privacy. By using Nomo Home Phone, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

a. Account Information: When users register for Nomo Home Phone, we collect basic account information, including but not limited to, name, email address, and billing information.

b. Call Data: To provide our services, we collect call data, including call logs, voicemails, and voicemail transcriptions.

3. Third-Party Services

Nomo Home Phone utilizes third-party services to enhance and support our offerings. These services include:

a. Open AI’s Whisper API: We use Open AI’s Whisper API to provide voicemail transcription services. User voicemail content is securely transmitted to and processed by Open AI’s Whisper API to generate accurate transcriptions.

b. Google’s Firebase Cloud Messaging: Firebase Cloud Messaging is employed for Push Notifications to enhance user experience by providing timely updates and alerts related to the Nomo Home Phone service.

c. Stripe Payment Processing: For automated billing, we use Stripe as our third-party payment processor. Only necessary information required for billing purposes, such as name, credit card details, and billing address, is shared with Stripe.

4. How We Use Your Information

a. Service Provision: We use the information collected to provide, maintain, and improve Nomo Home Phone services.

b. Voicemail Transcription: Information sent to Open AI’s Whisper API is used exclusively for voicemail transcription purposes.

c. Push Notifications: Google’s Firebase Cloud Messaging is utilized to send push notifications related to service updates and account activities.

5. Information Security

We employ industry-standard security measures to protect user information from unauthorized access, disclosure, alteration, and destruction. This includes encrypted transmission of sensitive data and secure storage practices.

6. Data Retention

We retain user data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Voicemail data may be retained temporarily to provide transcription services.

7. User Control and Access

Users have the right to access, correct, or delete their personal information. To exercise these rights or for any privacy-related inquiries, users can contact us at privacy@nomohomephone.com.

8. Payment Processing

Nomo Home Phone uses Stripe as its third-party payment processor for automated billing. Only necessary information required for billing purposes is shared with Stripe. Stripe operates under its own privacy policy, and users are encouraged to review their policies to understand how they handle and safeguard your information. Stripe’s privacy policy can be found on their website.

9. Changes to the Privacy Policy

Prairie Voice Networks reserves the right to modify or update this Privacy Policy at any time. Users will be notified of changes through the email associated with their account.

10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Saskatchewan, Canada.

For any privacy-related concerns or inquiries, please contact Prairie Voice Networks at privacy@nomohomephone.com.